Help Centre & FAQ

Find quick answers about orders, shipping, returns, payments, products and support.

How Can We Help?

🛒 Orders & Payments 🚚 Shipping & Delivery ↩️ Returns & Refunds 📦 Product Information ⭐ Why Shop Directly 💬 Contact Support

Need More Help?

Can't find the answer you're looking for?

Contact HomeBuddyPro Support

🛒 Orders & Payments

How do I place an order?

Add your desired products to cart, proceed to checkout, enter your shipping details, and complete payment securely.

What payment methods do you accept?

We accept online banking, credit cards, debit cards, selected e-wallets and other supported payment methods through HitPay.

Is my payment secure?

Yes. Payments are securely processed through HitPay. HomeBuddyPro does not store your card or banking details.

Can I modify or cancel my order?

Please contact us as soon as possible. We will do our best to assist if your order has not yet been processed or shipped.

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🚚 Shipping & Delivery

How quickly will my order be shipped?

In-stock items are usually processed and shipped within 24 business hours after payment confirmation, excluding weekends and public holidays.

Do you ship to Singapore?

Yes. We currently ship to Malaysia and Singapore.

How long does delivery take?

Peninsular Malaysia: 2–3 business days.
Sabah & Sarawak by air: 1–5 business days.
Sabah & Sarawak by sea: 14–21 business days.
Singapore: 2–9 business days depending on the selected shipping method.

How can I track my order?

Once your order has been shipped, tracking information will be provided. You can track your parcel using the tracking number provided by visiting Tracking.my.

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↩️ Returns, Refunds & Warranty

What is your return policy?

We offer a 15-day return policy from the date you receive your order, subject to our Return & Refund Policy.

What if I receive a damaged, defective or incomplete order?

Please contact us within 48 hours and provide your order number, clear photos, unboxing video and a description of the issue.

Can I return an item if I change my mind?

Change-of-mind returns may be accepted within 15 days if the item is unused and in its original packaging. Return shipping fees and restocking fee may apply.

What happens if my order included a free gift?

Any free gift or promotional item must also be returned together with the main product. If it is not returned, its current selling price may be deducted from the refund amount.

How long does it take to receive my refund?

Approved refunds are usually processed within 3 business days after we receive and inspect the returned item.

Do your products come with a warranty?

Warranty coverage varies by product category. Please refer to the product page or contact us before purchasing.

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📦 Product Information

Are your products authentic?

Yes. All products sold by HomeBuddyPro are carefully selected and inspected before shipment.

Why does the product color look slightly different from the photos?

Actual product colors may vary slightly due to lighting, photography and screen display settings.

Are product measurements exact?

Measurements may vary slightly due to manual measuring. Please allow reasonable tolerance and measure your intended space carefully before purchasing.

Do decorative items shown in product photos come with the product?

Unless specifically stated, decorative items shown in lifestyle photos are not included.

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⭐ Why Shop Directly With HomeBuddyPro?

Why buy from your website instead of Shopee or TikTok Shop?

Shopping directly with HomeBuddyPro gives you access to official products, direct customer support, exclusive website deals, free gift campaigns and easier after-sales assistance.

Do I get exclusive deals?

Yes. Selected promotions, bundles, discount codes and free gifts may be available exclusively on our official website.

Is HomeBuddyPro a Malaysian company?

Yes. HomeBuddyPro is proudly Malaysian-owned and serves customers locally and internationally, including through Amazon USA.

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💬 Contact Support

How can I contact HomeBuddyPro?

You may contact us at:

homebuddypro@outlook.com

Do you accept bulk purchases or business orders?

Yes. We welcome wholesale, corporate and bulk purchase enquiries.

Do you offer self-collection?

Selected products may be available for self-collection. Please contact us before placing your order.

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Welcome to our Help Centre