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Payment Policy

Last Updated: June 2026


Thank you for shopping with HomeBuddyPro.


This Payment Policy explains the payment methods accepted on our website, payment processing procedures, and related terms applicable to purchases made through HomeBuddyPro.


By placing an order on our website, you agree to the terms outlined in this Payment Policy.


1. Accepted Payment Methods

To provide a secure and convenient shopping experience, HomeBuddyPro accepts various payment methods through our payment service providers.


Available payment methods may include:

Malaysia

  1. FPX Online Banking
  2. DuitNow QR
  3. Visa
  4. Mastercard
  5. Touch 'n Go eWallet
  6. GrabPay
  7. ShopeePay
  8. Other supported e-wallets
  9. Buy Now Pay Later (BNPL) options where available


Singapore

  1. PayNow
  2. Visa
  3. Mastercard
  4. GrabPay
  5. ShopeePay
  6. Other supported payment methods where available


International Customers

Depending on your country and payment provider availability, we may accept:

  1. Major credit cards
  2. Major debit cards
  3. Cross-border payment methods supported by our payment gateway


Available payment methods may change from time to time without prior notice.


2. Payment Processing

All payments are securely processed through our authorized payment gateway partners.


HomeBuddyPro does not store your full credit card, debit card, or banking credentials on our systems.


Payment information is encrypted and processed using industry-standard security measures.


Orders will only be processed after successful payment authorization and verification.


3. Currency

All transactions on our website are processed in Malaysian Ringgit (MYR) unless otherwise stated.


Customers using international payment methods may be charged currency conversion fees by their bank, card issuer, or payment provider.


HomeBuddyPro is not responsible for any foreign exchange charges, conversion fees, or additional banking charges imposed by third parties.


4. Order Confirmation

After successful payment, you will receive an order confirmation email containing:

  1. Order number
  2. Purchased item(s)
  3. Payment summary
  4. Shipping information (where applicable)


If you do not receive an order confirmation, please contact us at:

homebuddypro@outlook.com


5. Failed or Declined Payments

Payments may fail or be declined for various reasons, including:

  1. Insufficient funds
  2. Incorrect payment details
  3. Bank authorization failure
  4. Payment provider restrictions
  5. Security verification issues
  6. Technical interruptions


If a payment is unsuccessful, no order will be processed until payment has been successfully completed.


HomeBuddyPro is not responsible for any charges imposed by your bank or payment provider due to failed transactions.


6. Pricing Errors

While we strive to ensure all pricing information is accurate, errors may occasionally occur.


If a product is listed at an incorrect price due to:

  1. Human error
  2. Technical issues
  3. System malfunction
  4. Third-party platform errors


HomeBuddyPro reserves the right to:

  1. Cancel the affected order
  2. Refuse the order
  3. Correct the pricing error


If payment has already been received, a full refund will be issued to the original payment method.


7. Fraud Prevention and Verification

To protect our customers and business from fraud, we reserve the right to:

  1. Request additional verification
  2. Contact customers for identity confirmation
  3. Delay order processing pending verification
  4. Reject suspicious transactions
  5. Cancel orders that violate our security policies


Where necessary, refunds for cancelled transactions will be issued to the original payment method.


8. Chargebacks and Payment Disputes

Customers are encouraged to contact HomeBuddyPro directly before initiating a chargeback or payment dispute.


If a chargeback is filed, we reserve the right to provide relevant documentation to the payment processor, bank, card issuer, or dispute resolution authority, including:

  1. Order details
  2. Tracking information
  3. Delivery confirmation
  4. Customer communications
  5. Product photos
  6. Proof of fulfillment


Fraudulent chargebacks may result in account restrictions, order cancellation, or legal action where permitted by law.


9. Refunds

Approved refunds will be processed according to our Return & Refund Policy.


Refunds will be issued to the original payment method used during checkout.


Refund processing times may vary depending on:

  1. Banks
  2. Credit card issuers
  3. E-wallet providers
  4. Payment gateways


While HomeBuddyPro will initiate approved refunds promptly, we are not responsible for delays caused by financial institutions or payment providers.


10. Taxes and Duties

For orders delivered outside Malaysia, customers may be responsible for:

  1. Import duties
  2. Customs fees
  3. Taxes
  4. Government charges


These charges are determined by the destination country and are the responsibility of the customer.


Such charges are not included in product prices unless explicitly stated.


11. Secure Payments

HomeBuddyPro is committed to maintaining a secure checkout environment.


We utilize reputable payment service providers and security technologies designed to protect payment transactions and customer information.


Customers should ensure that they only make payments through official HomeBuddyPro checkout pages and should never share sensitive payment credentials through email, social media, messaging applications, or other unofficial channels.


12. Limitation of Liability

HomeBuddyPro shall not be liable for:

  1. Payment gateway outages
  2. Banking system interruptions
  3. E-wallet service disruptions
  4. Currency conversion losses
  5. Delays caused by financial institutions
  6. Unauthorized access resulting from customer negligence


Nothing in this policy excludes any rights that cannot be excluded under applicable consumer protection laws.


13. Changes to This Payment Policy

We reserve the right to update or modify this Payment Policy at any time.


Changes will be published on this page with an updated revision date.


Continued use of our website following any updates constitutes acceptance of the revised policy.


14. Contact Us

If you have any questions regarding payments, billing, or transaction security, please contact: HomeBuddyPro Customer Support

Email: homebuddypro@outlook.com


We will respond as soon as reasonably practicable.