Privacy Policy

Last Updated: June 2026

HomeBuddyPro ("HomeBuddyPro", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, place an order, communicate with us, or otherwise use our services.

By accessing or using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Personal Information We Collect

We may collect the following categories of personal information:

Information You Provide Directly

1. Full name
2. Billing address
3. Shipping address
4. Email address
5. Telephone number
6. Payment information
7. Order history
8. Customer support communications
9. Product reviews and feedback
10. Information submitted through forms or surveys

Information Collected Automatically

When you visit our website, we may automatically collect:

1. IP address
2. Browser type
3. Device information
4. Operating system
5. Website usage data
6. Referring website
7. Cookies and similar technologies
8. Session information

Information from Third Parties

We may receive information from:

1. Payment service providers
2. Logistics and shipping partners
3. Marketing and advertising platforms
4. Analytics providers
5. Social media platforms
6. E-commerce integrations and marketplaces

2. How We Use Your Personal Information

We may use your personal information for the following purposes:

Order Processing

1. Process and fulfill orders
2. Verify payments
3. Arrange shipping and delivery
4. Provide order updates
5. Process returns and refunds

Customer Support

1. Respond to inquiries
2. Resolve disputes
3. Provide warranty support
4. Improve customer experience

Website Operations

1. Operate and maintain our website
2. Monitor website performance
3. Detect and prevent fraud
4. Improve website functionality

Marketing and Promotions

With your consent where required by law, we may use your information to:

1. Send promotional emails
2. Notify you of special offers
3. Provide marketing communications
4. Conduct customer surveys

You may opt out of marketing communications at any time.

Legal and Compliance Purposes

We may use personal information to:

1. Comply with legal obligations
2. Protect our business interests
3. Prevent fraud and abuse
4. Enforce our policies and terms

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

1. Remember your preferences
2. Improve website functionality
3. Analyze website traffic
4. Personalize your shopping experience
5. Measure marketing effectiveness

You may adjust your browser settings to reject cookies; however, certain website features may not function properly.

4. How We Disclose Personal Information

We do not sell your personal information.

However, we may disclose personal information in the following circumstances:

Service Providers

We may share information with vendors and service providers who perform services on our behalf, including:

1. Payment processing
2. Website hosting
3. Cloud storage
4. IT management
5. Data analytics
6. Customer service
7. Shipping and logistics

Business and Marketing Partners

We may share information with advertising, marketing, and analytics partners to help us market our products and improve our services.

Such partners may process information in accordance with their own privacy policies.

At Your Direction

We may disclose information where you request or authorize us to do so, including:

1. Shipping products to designated recipients
2. Social media integrations
3. Third-party login services

Corporate Transactions

We may disclose information in connection with:

1. Mergers
2. Acquisitions
3. Business restructuring
4. Asset sales
5. Financing activities
6. Insolvency or bankruptcy proceedings

Legal Requirements

We may disclose personal information where required or permitted by law, including:

1. Court orders
2. Regulatory requests
3. Law enforcement investigations
4. Protection of legal rights
5. Fraud prevention

5. User-Generated Content

Any reviews, comments, ratings, photographs, videos, testimonials, or other content submitted by users may be publicly visible.

Please avoid posting sensitive personal information in public areas of our website or social media channels.

HomeBuddyPro is not responsible for how third parties use information that you voluntarily make public.

6. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage users to review the privacy policies of any third-party websites they visit.

7. Security of Your Information

We implement reasonable administrative, technical, and organizational safeguards to protect personal information against:

1. Unauthorized access
2. Misuse
3. Loss
4. Alteration
5. Disclosure
6. Destruction

However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Retention of Personal Information

We retain personal information only for as long as necessary to:

1. Fulfill the purposes described in this Privacy Policy
2. Comply with legal obligations
3. Resolve disputes
4. Enforce agreements
5. Maintain business records

When personal information is no longer required, it will be securely deleted, anonymized, or destroyed in accordance with applicable laws.

9. Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information.

These rights may include:

Right to Access

You may request access to personal information we hold about you.

Right to Correction

You may request correction of inaccurate or incomplete information.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time.

Right to Delete

You may request deletion of your personal information where permitted by applicable laws.

Right to Restrict Processing

You may request that we limit the processing of your personal information in certain circumstances.

Right to Data Portability

Where applicable, you may request a copy of your personal information in a commonly used electronic format.

Marketing Preferences

You may opt out of receiving marketing communications at any time by:

1. Clicking the unsubscribe link in emails
2. Contacting us directly

Please note that we may still send service-related communications such as order confirmations, shipping updates, account notifications, and customer support responses.

Identity Verification

Before fulfilling certain requests, we may require reasonable verification of your identity to protect your privacy and security.

We will respond to requests within the timeframes required by applicable law.

10. International Data Transfers

HomeBuddyPro operates primarily from Malaysia but may engage service providers, technology partners, and cloud platforms located in other countries.

As a result, your personal information may be transferred to, processed, or stored outside your country of residence.

Where required by applicable law, we will implement reasonable safeguards to ensure that transferred information receives an adequate level of protection.

By using our services, you acknowledge and consent to such transfers where permitted by law.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18.

We do not knowingly collect personal information from children without appropriate parental or legal guardian consent.

If we become aware that personal information of a child has been collected improperly, we will take reasonable steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

Any updates will be posted on this page with a revised "Last Updated" date.

Your continued use of our website after changes become effective constitutes acceptance of the revised Privacy Policy.

13. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can attempt to resolve the matter.

If you are dissatisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority or regulator in your jurisdiction.

14. Contact Us

If you have any questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us: HomeBuddyPro

Email: homebuddypro@outlook.com

We will make reasonable efforts to respond to your inquiry as soon as practicable.

15. Data Controller

For the purposes of applicable data protection laws, HomeBuddyPro is the controller and/or responsible party for the personal information collected through our website and services, unless otherwise stated.