First Order 10% Off | Code: FIRST10

Shipping Policy

Last Updated: June 2026


Thank you for shopping with HomeBuddyPro. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for information regarding order processing, delivery timelines, and shipping procedures.


Order Processing:


In-Stock Items:

Orders for in-stock products are typically processed and dispatched within 24 hours after payment confirmation.

Orders placed on weekends, public holidays, or outside business hours will be processed on the next business day.


Pre-Order & Made-to-Order Items:

Certain products may be marked as Pre-Order or Made-to-Order. These items require additional preparation time before shipment.


Estimated production and processing time: 3 – 5 business days before dispatch


The estimated lead time will be stated on the product page where applicable.


Shipping Methods:


We work with trusted logistics partners to ensure reliable delivery, including but not limited to:

  1. DHL
  2. J&T Express
  3. Shopee Express
  4. Ninja Van
  5. Other approved courier partners


The courier service used may vary depending on destination, parcel size, shipping method selected, and operational requirements.


Estimated Delivery Time:


Delivery timelines are estimates and may vary depending on courier operations, weather conditions, customs clearance, peak shopping seasons, public holidays, and destination accessibility.


Peninsular Malaysia:

Estimated delivery: 2 - 3 business days


Sabah & Sarawak:


Air Shipping:


Major cities (Kota Kinabalu, Kuching, Sibu, Miri): 3 - 4 business days


Rural or remote areas: 3 - 5 business days


Sea Shipping:

Major ports and cities: Approximately 14 - 21 business days


Singapore:


Express Courier Services:

Estimated delivery:

  1. 1 - 3 business days


Standard Shipping:

Estimated delivery:

  1. 3 - 9 business days


Order Tracking:


Once your order has been shipped, a shipping confirmation email containing tracking information will be sent to the email address or WhatsApp number provided during checkout.


Tracking updates may take up to 24 hours to appear after the parcel has been collected by the courier.


Customs, Duties & Taxes:

For international shipments, including Singapore and other overseas destinations, orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country.


These charges are determined by local authorities and are the sole responsibility of the customer.


HomeBuddyPro has no control over these fees and cannot predict their amount. We recommend checking with your local customs office for further information before placing an order.


Delivery Delays:


While we strive to meet all estimated delivery timelines, delays may occasionally occur due to circumstances beyond our control, including:

  1. Adverse weather conditions
  2. Customs inspections or clearance delays
  3. Courier operational disruptions
  4. Peak shopping periods and festive seasons
  5. Public holidays
  6. Incorrect or incomplete shipping information provided by customers


HomeBuddyPro shall not be held liable for delays caused by third-party logistics providers or customs authorities.


Incorrect Shipping Information:


Customers are responsible for providing accurate shipping information during checkout.


If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply for re-delivery.


Please contact us immediately if you need to update your shipping details after placing an order.


Lost, Damaged or Missing Parcels:


If your parcel arrives damaged, incomplete, or appears lost in transit, please contact us within 3 days of receiving your order (or expected delivery date) and provide:

  1. Order number
  2. Photos & video of the parcel and product (for damaged and incomplete order)
  3. Description of the issue


We will work with the courier partner to investigate and resolve the matter as quickly as possible.


Contact Us:


If you have any questions regarding shipping, delivery, or your order status, please contact our customer support team:

Email: homebuddypro@outlook.com


We appreciate your trust in HomeBuddyPro and thank you for shopping with us.